Welcome to GherTak
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, mobile app, and delivery services within Pakistan.
By using our platform, you agree to this policy.
Information We Collect
We collect information to provide and improve your shopping and delivery experience.
- Personal Information
- Full name
- Mobile number
- Email address
- Delivery address(es)
- Payment details (processed securely via payment gateways; we do not store your card information)
- Geo Location
- Automatically Collected Information
- Device information (model, operating system, browser type)
- IP address and general location
- Cookies and session data
- Usage analytics (pages viewed, clicks, and actions)
- Optional Information
- Feedback, product ratings, and reviews
- Communication via live chat or customer support
How We Use Your Information
We use your information to:
- Process and deliver your orders 🛒
- Communicate order status and delivery updates 🚚
- Improve our products, services, and user experience
- Send promotional offers (only if you opt in)
- Detect and prevent fraudulent transactions
- Comply with Pakistani laws and regulations
How We Share Your Information
We never sell, rent, or trade your personal information.
We may share limited data only with:
- Delivery riders / partners (to fulfill your order)
- Payment processors (for secure payments)
- IT and analytics providers (to improve our app and website performance)
- Law enforcement or government agencies (if required by law or court order)
All third parties we work with are required to protect your data and use it only for authorized purposes.
Cookies and Tracking
We use cookies to:
- Keep you signed in
- Save items in your shopping cart
- Understand site traffic and behavior
- Show relevant offers
You can choose to disable cookies in your browser settings, but some parts of our website/app may not function properly without them.
Data Security
We follow industry-standard security measures to safeguard your data, including encryption and secure connections (HTTPS).
While we strive to protect your information, please note that no method of online transmission is 100% secure.
Your Rights (Under Pakistan’s Data Protection Bill)
You have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your account or data
- Withdraw consent for marketing messages
- File a complaint with the National Commission for Personal Data Protection (NCPDP) once established under Pakistan’s law
To exercise any of these rights, please email us at support@ghartak.com
Data Retention
We keep your information only for as long as necessary to:
- Deliver your orders
- Meet legal, accounting, or business requirements
- Resolve disputes or customer support issues
When no longer needed, we delete or anonymize your data securely.
Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect data from minors. If we learn we’ve collected data from a child, we delete it immediately.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect new legal requirements or service changes.
The latest version will always be available on our website, with the “Effective Date” at the top.
Contact Us
If you have questions, concerns, or data requests, please contact:
📧[Support Email]
support@ghartak.com
📞[Customer Service]
+92 300 1234567
🏢[Office Address]
DHA Phase 3, Islamabad
⚖️ Legal Note:
This Privacy Policy complies with the principles of the Personal Data Protection Bill, 2023 (Pakistan), including:
- Lawful processing
- Data minimization
- Purpose limitation
- User consent
- Right to access and correction
