Welcome to GherTak. By accessing or using our website, mobile app, or delivery services in Pakistan, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order
Use of Our Services
- You must be at least 18 years old to create an account or place an order.
- You agree to provide accurate and up-to-date information (including delivery address, contact number, and payment details).
- You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts found to be misusing our services.
Placing Orders
- Orders can be placed through our website or mobile app.
- Once an order is placed, you’ll receive a confirmation via SMS, email, or app notification.
- Acceptance of your order occurs when we confirm it.
- Orders are subject to product availability, delivery slot availability, and service area coverage.
Pricing and Payments
- All prices are listed in Pakistani Rupees (PKR) and include applicable taxes (where relevant).
- Prices and availability are subject to change without prior notice.
- Payments can be made through Cash on Delivery, Debit/Credit Card, or Mobile Wallets / Online Payment Gateways
- We do not store card or payment details — transactions are processed securely by trusted third-party providers
In case of payment failure, your order will not be processed.
Delivery Policy
- Deliveries are made to eligible areas only. You’ll be informed if your location is outside our service zone.
- Estimated delivery times are shown at checkout but may vary due to traffic, weather, or rider availability.
- Please ensure someone is available to receive the order.
- In case of failed delivery attempts, re-delivery charges may apply.
We strive to deliver all products in excellent condition. However, if you receive a damaged or incorrect item, please contact us immediately.
Cancellations & Returns
- Orders can be canceled before they are dispatched. Once out for delivery, cancellations may not be possible.
- Certain perishable goods (like fruits, vegetables, dairy, and meat) are non-returnable unless damaged or incorrect.
- Refunds (if applicable) will be processed within 3–5 working days via the original payment method.
Product Information
We make every effort to display accurate product details, images, and prices. However, errors may occasionally occur, and we reserve the right to correct such information without prior notice.
Offers, Discounts & Promotions
- Promotional codes and discounts are valid for limited periods and may have specific conditions.
- Offers cannot be combined unless explicitly stated.
- We reserve the right to withdraw or modify promotions at any time.
User Conduct
By using our platform, you agree not to:
- Misuse or attempt to hack our website/app.
- Post false, misleading, or inappropriate content.
- Interfere with the delivery process.
- Use another user’s account without permission.
Violation of these rules may result in account suspension or legal action.
Intellectual Property
All content on our platform — including logos, images, product listings, and software — is owned by GherTak. You may not copy, reproduce, or distribute any content without prior written permission.
Limitation of Liability
While we strive to provide reliable and high-quality service, GherTak is not liable for:
- Delays or failures due to events beyond our control (traffic, strikes, weather, etc.)
- Losses resulting from misuse of our website/app
- Indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for your order.
Privacy
Your personal data is handled in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions
Changes to Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on our website, and continued use of our services implies acceptance of any changes.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Islamabad, Pakistan.
Contact Us
For questions, feedback, or complaints, please contact us:
📧[Support Email]
support@ghertak.com
📞[Customer Service Number]
+92 300 1234567
🏢[Office Address]
Plot 123, Street 45, Sector G-8/4, Islamabad, Pakistan
